Terms and Conditions.

MEMBERSHIP PERIODS

Membership payments are processed weekly from the date of joining. Each payment covers classes for the following 7 days.

PAUSE YOUR MEMBERSHIP

You have the option to pause your membership at any time, for a minimum of 1 week and a maximum of 12 weeks within a 12-month period. To request a membership pause, please email us at hello@onformpilates.com.au with at least 14 days notice before your next scheduled direct debit payment.

CANCEL YOUR MEMBERSHIP

After the initial minimum term, you can cancel your membership by sending an email to hello@onformpilates.com.au with at least 14 days notice before your next scheduled direct debit payment. A confirmation email will be sent once your cancellation has been processed. Please note that memberships are paid in advance, so no refunds can be granted once the transaction has been completed if you fail to provide adequate notice.

CANCELLATION FEE

Only before the completion of the initial commitment period, please note that a cancellation fee will apply. This fee is equivalent to two weeks membership payment and will be charged upon cancellation. The cancellation fee covers administrative costs associated with processing the membership cancellation.

INTRO OFFERS AND LAUNCH OFFERS

Our intro offers are exclusively available to new visitors who have not attended the studio before. These offers can be used once only and are valid for a specified number of days, as mentioned at the time of purchase. They allow access to regularly scheduled classes but exclude guest teachers, retreats, and special events. No refunds, transfers, suspensions, or extensions are offered for unused classes.

BOOKING AND CANCELLATION POLICY

Due to limited class sizes, all classes must be pre-booked via MINDBODY app or through the ON FORM PILATES website to secure your spot. Bookings open 14 days in advance. If you need to cancel, please adhere to our 6-hour cancellation policy. Failure to cancel or attend a class will result in a $10 cancelation fee or a class or private session credit for pack holders.

RETURNS & REFUNDS

All purchases and direct debit transactions are non-exchangeable, non-refundable, and non-transferable. Membership periods or unused class credits for casual/class pass holders cannot be refunded.

GENERAL TERMS ON FORM

ON FORM PILATES reserves the right to cancel or change teachers, events, classes, workshops, and timetables without prior notice. Passes and memberships are non-transferable and may not be shared. Entry to a class may be refused if it is full or at the teacher's discretion. Late entry is not permitted, so please arrive at least 10 minutes early. ON FORM PILATES is not liable for refunds, transfers, or compensation for classes that are late, changed, cancelled, or missed due to full capacity. The studio is not responsible for the safekeeping of your belongings. All purchases are final, and refunds are not provided for change of mind, injury, illness, or change of address.

Note, that Pilates is a hands-on method, and your instructor will often correct your alignment using their hands and tactile cues. If you are not comfortable with this, let the instructor know.

SOCIAL MEDIA

We share updates about our studio and clients, with others via social media. ON FORM PILATES invites you to follow our Socials with standards of conduct and behaviour. We will not accept any foul language or abusive behaviour. We will block or delete any users or comments that do not comply with these standards.

We encourage users to share our photos or their own photos of our studio, but you credit as the owner of these images. We also love sharing your photos of our studio, and your experiences with our classes. We will always credit you as the owner of these images.

By agreeing to these Terms, consent is given for your photo to be published on our social media platforms and website.

ADDITIONAL TERMS

Specific terms and conditions may apply to our offers, class packs, and membership options. By purchasing or attending classes using these passes or memberships, you acknowledge and agree to have read, understood, and accepted those additional terms.

For direct debit Visa and Mastercard payments will occur a transaction fee via Mindbody. If a payment is missed an admin fee will be changed via MINDBODY.

By attending classes at ON FORM PILATES, you confirm your understanding that ON FORM PILATES may be physically strenuous, and you voluntarily participate in them with full knowledge that there is a risk of personal injury, property damage or death. You also agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against ON FORM PILATES, or its directors, officers, employees, consultants or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

By continuing to use our services and facilities, you indicate your acceptance of these terms and conditions.